We realize that a custom made song is a highly subjective, digital product. In order to make sure our clients are happy with the result of their unique music experience, we are the only custom music company that offers a no questions asked, 100% money back guarantee.
1. After you order your song production, one of our lyric writers will reach out to you with any follow up questions or with the first draft of your lyrics. If you don’t like the first draft of the lyrics, work with our lyric writer until you are happy with the lyrics. Once you like the lyrics, you can approve them to go to the next step.
2. After the lyrics are approved, we will involve our team of session musicians and singers. We will record your song and once finished, we will send you the song with a watermark incorporated in the audio file.
3. Now you can evaluate the song. If you don’t like it, you can ask for a revision, or for a full refund. Request have to be made within 72 hours from receiving the song. In case you choose the refund, you are no longer permitted to use the audio file obviously. If you like the song, simply approve it. We will remove the watermark at that point and move forward with the personal story page and other optional add-ons you might have added to your song. Please note: Once the song has been approved and the watermark has been removed, you no longer qualify for the money back guarantee. If you do not ask for a revision or refund within 72 hours from receiving the song, we consider the song as approved.